Contact information
Have questions about your order or need assistance? Our support team is here to help.
📩 Email: mavrixstorecontact@gmail.com
We aim to respond within 24–48 hours on business days.
Before Contacting Us
For faster support, please include:
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Full Name
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Order Number
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Item Name
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Photos/Videos (if reporting damage or issues)
Incomplete information may delay the resolution process.
Support Hours
Monday – Friday
10:00 AM – 6:00 PM (EST)
Closed on weekends and public holidays
Order Status & Tracking
If you need order tracking updates, please check the tracking link sent to your email first — couriers update their systems periodically.
Return & Exchange Requests
All returns must follow our Return & Refund Policy.
Requests must be approved before sending any package back.
Email us with:
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Reason for return
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Proof of condition (photos/videos)
Unauthorized returns will not be accepted.
Business Address
(Only for official correspondence — not a return address unless instructed)
📌 This address will be updated once your fulfillment location is confirmed
If you didn’t receive anything you ordered and tracking doesn’t show delivery — reach out to us immediately.
If tracking shows Delivered but you can’t locate the package, contact the local carrier first.