Shipping policy

Thank you for shopping at MAVRIX. Please review the shipping terms below before placing your order.

ORDER PROCESSING TIME

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Weekends and holidays are not counted as processing days.

  • If there is a delay due to high order volume, we will notify you by email.

SHIPPING TIME & DELIVERY

Estimated delivery time depends on your location and product type.
Average delivery timeframe:

  • Canada & USA: 6–14 business days

  • International: 10–20 business days

Delivery dates are estimates — not guaranteed. Delays can occur due to carriers, customs, weather, or other factors beyond our control.

TRACKING INFORMATION

  • Tracking numbers will be provided once your order is shipped.

  • It may take 24–72 hours for tracking updates to appear.

If a tracking status shows “Delivered” but you did not receive your package, you must contact your local carrier first — they are responsible once delivery is confirmed.

SHIPPING FEES

Shipping costs are calculated and displayed at checkout.
We may occasionally offer free shipping promotions.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs fees, import duties, and taxes, charged by your country’s authorities.
These fees are not included in product or shipping prices and must be paid by the customer.

ADDRESS ACCURACY

Customers are responsible for providing a complete and correct shipping address.
We are not responsible for:

  • Packages delivered to the wrong address due to incorrect input

  • Lost shipments caused by address errors

If the package is returned due to incorrect address, reshipping fees will apply.

LOST, DAMAGED, OR STOLEN PACKAGES

Once handed to the carrier, the responsibility for delivery transfers to the customer.

We are not liable for:

  • Packages marked “Delivered” but not received

  • Packages stolen after delivery

  • Damage caused after delivery

If your item arrives damaged or defective, contact us within 48 hours of delivery with photo/video proof, and we will resolve the issue according to our Refund & Return Policy.

MULTIPLE SHIPMENTS

If your order includes multiple items, they may ship separately from different locations to speed up delivery.
You will receive individual tracking numbers for each shipment.

ORDER CANCELLATIONS

Orders may only be canceled before they are shipped.
Once an order is dispatched, it becomes final and cannot be canceled.

REFUSED OR UNCLAIMED PACKAGES

Packages refused or not claimed from the carrier/courier will not be eligible for refunds unless the item is returned to us in original condition.
Return shipping fees will be deducted from any applicable refund.

SUPPORT

If you have any shipping-related questions, contact us at:
📩 mavrixstorecontact@gmail.com